PUBLIC UTILITIES
Connecting the utility providers with their customers
Our customer engagement platform is trusted by leading electric utilities providers and achieves the right balance between personalization and high-volume communications. It operates in accordance with your rules, your schedules, and your customer’s needs.
It helps the utilities providers engage the audience with branded & interactive communications.
</> Innovating in the new normal
Customer expectations are evolving. The shift to remote work has amplified the need for reliable electricity. Economic uncertainty is causing a greater need for customer usage data to help predict and understand their monthly bill.
The need for remote management is increasing. Outage and restoration management, customer service and control over grid assets are just a few activities that utilities can do remotely and safely with the right technology.
Predicting and understanding usage is key. The global shift to remote work has also placed new demands on the grid and disrupted utilities’ demand forecasts. More people working at home means an increase in consistent residential energy usage, making accurate peak usage more difficult to predict and load management imperative. Seamlessly, keeping customers aware of their energy usage patterns helps to inform customer behavior.